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Privacy Policy

Last Updated: April 27, 2024


[NOXNOX] (“we” or “us”) places the utmost importance on protecting the privacy and personal data of our customers. This Privacy Policy explains how we collect, use, secure, and share your personal information when you interact with our online store located at www.noxnox.eu.

Please take the time to carefully read and fully understand this policy. By using our website and services, you consent to the data practices outlined herein.

Information We Collect

  • Personally Identifiable Information:
    • Contact information: name, email address, postal address, phone number.
    • Billing and Shipping information: credit card details (handled securely by our payment processor), billing address, shipping address.
    • Account Information: username, password (stored in encrypted format).
  • Technical & Usage Data:
    • IP address.
    • Browser and device information.
    • Information about how you interact with our website (pages visited, time spent, items added to cart, search queries).
    • Cookies and similar tracking technologies (see our “Cookies Policy” section below).

How We Use Your Information

  • Order Processing & Account Management: To fulfill orders, process payments, communicate about order status, ship products, and manage your online store account.
  • Improving Your Experience: To personalize your shopping experience, provide relevant product recommendations, and enhance the functionality of our website.
  • Marketing and Promotions: With your explicit consent, we may send you emails or other communications with promotional offers, new product announcements, and relevant updates. You can unsubscribe at any time.
  • Customer Support: To answer your questions, resolve issues, and provide excellent customer service.
  • Analytics: To understand how our website is used, identify areas for improvement, and make informed business decisions.
  • Legal Compliance: As required by law, to respond to legal processes, prevent fraud or abuse, or protect our legal rights.

How We Share Your Information

  • Third-Party Service Providers: We work with trusted partners that assist us with essential business operations, such as:
    • Payment Processors (e.g., Stripe, PayPal)
    • Shipping Providers (e.g., UPS, DHL)
    • Email Marketing Platforms (e.g., Mailchimp)
    • Analytics Providers (e.g., Google Analytics)
  • Legal and Regulatory Purposes: In limited cases, we may disclose your information as required by law, court order, or other legal processes, or to protect the rights or safety of ourselves and others.
  • Business Changes: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction, with appropriate notice.

Cookies Policy

Our website uses cookies and similar technologies. Cookies are small text files placed on your device that store information. We use cookies for:

  • Essential Functionality: Authentication, security, remembering your shopping cart, preferences.
  • Performance: Website usage analytics.
  • Advertising: Delivering interest-based advertisements to you on our website and other platforms.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may disrupt website functionality.

Your Rights Under GDPR

As a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Correct inaccuracies in your personal information.
  • Right to Erasure: Request deletion of your personal information (with certain exceptions).
  • Right to Restriction: Limit the processing of your personal information.
  • Right to Data Portability: Obtain your personal information in a structured format
  • Right to Object: Object to certain uses of your data, including direct marketing

Data Security

We implement safeguards to protect your information, including encryption, access controls, and regular security evaluations. Despite our efforts, no data transmission over the Internet can be totally guaranteed.

International Data Transfers

Your information may be transferred to and processed in countries outside the EEA, including where our service providers are located. We ensure appropriate safeguards are in place for international transfers.

Changes to Privacy Policy

We may update this Privacy Policy. Updates will be posted here with the “Last Updated” date at the top.

Contact Us

For questions or to exercise your rights, please contact: [email protected]